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Searching the Knowledge Base.

When you run into an issue, either you are just having troubles or you have a warranty issue, you can reach us and get help many different ways. We are here to help you. 

You can reach us by:

 

Searching the Knowledge Base.

At the top of the screen there is a search box. 

Simply type in your question and click search. 

 

Searching via the store. 

Go to the store Volcanoecigs.com

After clicking that you will get a pop up window, asking "What is your Question?", fill out the box and hit next.

You will then be offered a list of articles in our Knowledge Base that may answer your question. You can click on any of them to see if you can find the answer to your question without having to submit a request. 

If none of those articles answer your question, you can then click the link at the bottom of the window that says "None of these are helpful- get in touch."

You will then be greeted with a new window offering you 2 options

  1. Find someone to chat with, and
  2. Submit a support request.

 

You can then choose one of those options if you were not able to find your answer, and speak with an agent. 

 

 

 

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