If you have not received items in your recent order, we do apologize! We will work with you to get the items sent out as soon as possible.
To report the shipping error please follow this process.
- Create a ticket with a Customer Service Representative, with the subject line "I did not receive an item(s) in my order."
- Please attach a photo or copy of your packing slip showing the handwritten letters and numbers.
- In the body portion of the ticket, please describe what you ordered and how many, also include what you did not receive from your order.
- As soon as our Customer Service Representative receives the ticket or message, they will contact our Shipping Department to get the error verified and documented. We do this so we can improve our Shipping Process and provide the best possible service we can.
- Once the error is documented and verified, we will send out the missing item(s).
- At this point you will receive verification from a Customer Service Representative that the error was verified with tracking for your missing items.
- Your missing items will arrive!