- All heating elements and tanks: Due to the normal usage and limited life expectancy of atomizers, cartomizers, heating coils, and tanks, we offer no warranty on these items.
- Batteries, Chargers, and Charging Packs: Our limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems, including those that arise as a result of:
- improper maintenance or modification;
- parts or supplies not provided or supported by Volcano;
- operation outside the product’s specifications; or
- unauthorized modification or misuse.
- BATTERY FAILURE DUE TO FLOODING IS NOT COVERED UNDER OUR WARRANTY.
- Items lost in transit: Once an item is shipped and a tracking number is provided, Volcano shall not be responsible for receipt of your package.
- Products that are discontinued or no longer carried: Any product that may be discontinued or no longer supported through our line of product offerings will cease to be covered under our warranty replacement policy effective the time of discontinuance.
- Liquids, Accessories, and Swag: Liquids, T-shirts, hats, and other accessories and "swag" are not covered under our warranty and are provided as-is.
- We do not honor warranties on products purchased from other third party websites/stores.
- Devices purchased over 90 Days Prior. Unfortunately once your device is older than 90 days, we will no longer accept a warranty on the device. We do apologize, however once it reaches a certain age of usage, there are too many factors that can go into the defectiveness of a device.
- Device exceptions. The warranty will be considered void if the product has been tampered with in any way, has been used in an improper manner, is damaged through improper use or normal wear and tear, acts of God, negligence and/or abuse.
Should you have any other questions or concerns please do not hesitate to contact our Customer Service Representatives.