While we do everything we can to ship out orders within 1 business day sometimes it may take up to 3 business days to ship your order. Our business days are Monday - Friday as we do not work Saturday and Sunday. We ask that you be patient with us, as customer satisfaction is our number one priority.
However, if it has been longer than 3 business days please reach out to a Customer Service Representative regarding your order. We may have put your order on hold for various reasons and may be trying to contact you as well.
You can contact customer service at support@volcanoecigs.com .
*Please give us a little extra time during 3-Day Holiday weekends as we do not work Federal Holidays or select Hawaii State Holidays. As well as weekends with sales, as we may be experiencing a high volume of orders.